Welcome to Help Desk Central!

Help Desk Central (HDC) is a valuable resource at Texas A&M University (TAMU) that provides assistance to students, faculty, and staff with their information technology (IT) questions and concerns. With a dedicated team of experts, HDC ensures that the TAMU community receives prompt and effective support for all their IT needs.

How can we help you?

At HDC, our main goal is to provide comprehensive support to TAMU users. Here are some of the ways we can assist you:

• Search Help Documentation: Our extensive knowledge base contains a wide range of articles and documentation that can help you find answers to common IT questions.
• Featured Knowledge Base Articles: We regularly update our knowledge base with informative articles to address emerging IT issues and provide solutions.
• IT Alerts & Changes: Stay informed about IT alerts and changes that may affect your workflow or require action on your part.
• Chat With Help Desk: Engage in real-time chat with our support team to get immediate assistance and solutions to your IT problems.
• Contact Help Desk Central: Reach out to our knowledgeable support staff through various communication channels for personalized assistance and guidance.
• Come By The Help Desk: If you prefer face-to-face interactions, visit our physical help desk location to receive in-person support.
• Screen Share Support: In certain situations, we offer screen sharing support to remotely diagnose and resolve complex IT issues.

Overview of Services

Help Desk Central offers a wide range of services to TAMU users. Here's an overview of some key services we provide:

• Getting Started: Whether you're a new student, faculty member, or staff, we can help you navigate the IT resources available at TAMU and assist with account setup and device configuration.
• Contact Information: Find the contact details of our support team, including email addresses and phone numbers, to reach out to us at your convenience.

Information Technology Services (ITS) Help Desk Support

The Help Desk Support team at Information Technology Services (ITS) works in collaboration with HDC to provide top-notch IT support to the TAMU community. They offer specialized services and expertise to address specific IT concerns and challenges. The ITS Service Catalog provides a detailed list of the IT services available, and you can find their contact information for further assistance.

Contact Us

If you have any questions or need assistance, feel free to contact us through various support modes:

• Anytime Access: Reach out to us anytime, as we strive to provide round-the-clock support to the TAMU community.
• Additional Support Modes: Explore additional support modes available to you, such as email and online ticket submission, for convenient communication with our support team.

New Ideas and Innovations

At HDC, we continuously strive to improve our services and stay ahead of the ever-evolving IT landscape. We are committed to exploring new ideas and innovations to enhance the IT experience for TAMU users. Our dedicated team keeps up with the latest technological advancements and best practices to ensure that we provide the most effective solutions to IT challenges.

Conclusion

Help Desk Central at Texas A&M University is the go-to resource for students, faculty, and staff in need of IT support. With a wide range of services and knowledgeable support staff, HDC is dedicated to assisting the TAMU community with their IT questions and concerns. Whether you need help finding documentation, engaging in real-time chat, or visiting our physical help desk, HDC is here to provide the support you need. Contact us today for reliable and efficient IT assistance!